Terms & Conditions

Effective Date: July 15, 2026

1. Acceptance of Terms

By using the 24K Medical website, mobile application, or healthcare services, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please do not use our services.

2. Our Services

24K Medical provides healthcare services including but not limited to:

• Home Nursing Care
• Elder Care Services
• Patient Attendant Services
• ICU Care at Home
• Baby Care & Mother Care
• Physiotherapy
• Medical Equipment Rental
• Home Healthcare Consultations

Service availability depends on location, staff availability, and operational conditions.

3. Eligibility

You must:

• Be at least 18 years old.
• Provide accurate personal information.
• Use the services only for lawful purposes.
• Be legally capable of entering into a binding agreement.

4. User Responsibilities

Users agree to:

• Provide correct medical information.
• Provide accurate address and contact details.
• Treat nurses and healthcare professionals respectfully.
• Maintain a safe environment for healthcare staff.
• Follow medical advice provided by professionals.
• Pay applicable service charges.

5. Nurse Responsibilities

Registered nurses and caregivers agree to:

• Maintain valid professional qualifications.
• Provide ethical healthcare services.
• Maintain patient confidentiality.
• Follow all applicable healthcare laws.
• Wear valid identification during visits.

6. Appointment Booking

Appointment requests are subject to nurse availability. Booking confirmation will be sent after a qualified healthcare professional accepts your request.

24K Medical reserves the right to cancel or reschedule appointments due to emergencies, weather conditions, or staff availability.

7. Payments

• All service charges are displayed before booking confirmation.
• Payments may be collected online or offline.
• Applicable taxes may be added.
• Invoices will be generated after successful payment.

8. Cancellation & Refund Policy

Users may cancel appointments subject to the following conditions:

• Cancellation before nurse dispatch may qualify for a refund.
• Cancellation after nurse arrival may incur service charges.
• Emergency bookings may not be refundable.
• Refunds are processed according to our refund policy.

9. Medical Disclaimer

24K Medical provides qualified healthcare professionals but does not guarantee specific medical outcomes.

Users should immediately contact emergency services or visit the nearest hospital in case of life-threatening emergencies.

10. Emergency Services

24K Medical is not a replacement for ambulance services or emergency hospital care.

For medical emergencies, immediately contact your local emergency healthcare provider.

11. User Conduct

Users shall not:

• Provide false information.
• Abuse healthcare staff.
• Harass nurses or attendants.
• Attempt fraud.
• Use the platform for unlawful activities.
• Misuse booking services.

12. Intellectual Property

All website content including logos, graphics, text, software, icons, trademarks, and branding belong to 24K Medical.

No content may be copied, reproduced, or distributed without written permission.

13. Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection and processing of your information as described in our Privacy Policy.

14. Limitation of Liability

24K Medical shall not be liable for:

• Indirect or incidental damages.
• Service delays caused by traffic or weather.
• Force majeure events.
• User-provided incorrect medical information.
• Events beyond our reasonable control.

15. Account Suspension

We reserve the right to suspend or terminate accounts that violate these Terms & Conditions or misuse our platform.

16. Third-Party Services

Our website and application may use third-party services including payment gateways, maps, messaging services, and analytics providers.

We are not responsible for the policies or practices of third-party services.

17. Changes to Terms

24K Medical reserves the right to modify these Terms & Conditions at any time without prior notice.

Updated terms become effective immediately after publication on our website.

18. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of the competent courts of New Delhi, India.

19. Contact Information

If you have questions regarding these Terms & Conditions, please contact us:

24K Medical

📞 Phone: +91 XXXXX XXXXX
📧 Email: support@24kmedical.com
📍 Address: Malviya Nagar, New Delhi, India

20. Acceptance

By accessing the 24K Medical website, mobile application, or booking healthcare services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.