Shipping & Delivery Policy

Effective Date: July 15, 2026

1. Nature of Our Services

24K Medical is a healthcare service provider. We do not primarily sell or ship physical products. Instead, we provide professional healthcare services directly at the customer's location.

Our services include:

• Home Nursing Care
• Elder Care
• Patient Attendant Services
• ICU Care at Home
• Baby & Mother Care
• Physiotherapy
• Medical Equipment Assistance
• Home Healthcare Support

2. Service Delivery

After your booking is confirmed and payment is successfully received (where applicable), our system assigns a qualified healthcare professional based on:

• Location
• Availability
• Required healthcare service
• Emergency priority (if applicable)

The assigned nurse or caregiver will visit the service location at the scheduled date and time.

3. Delivery Timeline

The delivery time of healthcare services depends upon:

• Service type.
• Location.
• Nurse availability.
• Traffic conditions.
• Weather conditions.
• Emergency situations.

4. Service Area

24K Medical currently provides services only in selected cities and serviceable locations.

Availability may vary depending on operational coverage.

5. Customer Responsibilities

Customers must ensure:

• Correct address is provided.
• Correct mobile number is available.
• Patient is available at the scheduled location.
• Safe access to the service location.
• Any required medical documents are available during the visit.

6. Delays in Service Delivery

While we make every effort to deliver healthcare services on time, delays may occur due to:

• Heavy traffic.
• Extreme weather conditions.
• Natural disasters.
• Government restrictions.
• Medical emergencies involving healthcare staff.
• Unexpected operational issues.

In such situations, our support team will keep customers informed whenever reasonably possible.

7. Medical Equipment Delivery

Where medical equipment rental or supply is available, delivery timelines depend on:

• Equipment availability.
• Customer location.
• Delivery partner schedules.
• Installation requirements.

Additional delivery or installation charges may apply where applicable.

8. Failed Service Delivery

Service delivery may fail if:

• The customer is unavailable.
• The provided address is incorrect.
• Contact number is unreachable.
• The service location is inaccessible.
• Safety concerns exist at the location.

In such cases, the appointment may need to be rescheduled based on availability.

9. Shipping Charges

Since 24K Medical primarily provides home healthcare services, no traditional product shipping charges apply.

However, visit charges, travel charges, or equipment transportation charges may apply depending on the selected service and location.

10. Order Tracking

Where available, customers may receive:

• Booking confirmation.
• Nurse assignment updates.
• Appointment reminders.
• Service status notifications.
• Estimated arrival information.

11. Contact Us

For questions regarding service delivery, appointment scheduling, or healthcare visits, please contact:

24K Medical

📞 Phone: +91 XXXXX XXXXX
📧 Email: support@24kmedical.com
📍 Address: Malviya Nagar, New Delhi, India

12. Acceptance

By booking services through the 24K Medical website or mobile application, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.