Return & Refund Policy

Effective Date: July 15, 2026

This Return & Refund Policy explains the refund, cancellation, and payment rules applicable to all services booked through the 24K Medical website and mobile application.

1. Service Nature

24K Medical provides healthcare-related services including home nursing, patient attendants, elder care, physiotherapy, baby care, medical equipment services, and other home healthcare solutions.

As these are professional healthcare services that involve scheduling qualified medical staff, service availability, and operational costs, our refund policy differs from that of physical products.

2. No Return Policy

Since 24K Medical provides healthcare services rather than physical products, there is no return policy applicable to any booked service.

3. No Refund Policy

Important Notice

All payments made to 24K Medical are final.

Once a payment has been successfully completed, it is non-refundable under any circumstances.

Customers are requested to carefully review all booking details before making payment.

4. Non-Refundable Situations

No refund will be issued in any of the following situations:

After successful online payment.
If the customer changes their mind after payment.
If the customer no longer requires the booked service.
If the customer provides incorrect booking information.
If the customer is unavailable at the scheduled location.
If the customer refuses service after nurse dispatch.
If the service has already been assigned or initiated.
If the booking is cancelled after payment.
For emergency or priority bookings.

5. Cancellation Policy

Customers may request cancellation of a booking before the scheduled appointment.

However, cancellation of a booking does not entitle the customer to any refund.

The booking may be cancelled for operational purposes, but the payment already made shall remain non-refundable.

6. Failed or Duplicate Payments

If your payment is deducted from your bank account but the booking is not successfully created due to a technical issue, our team will verify the transaction.

If it is confirmed that payment was received more than once for the same booking due to a technical error, the duplicate transaction may be reversed after verification.

This is not considered a refund but a correction of an unintended duplicate payment.

7. Payment Disputes

Customers are advised to contact our customer support before initiating any payment dispute or chargeback with their bank or payment provider.

We reserve the right to suspend customer accounts involved in fraudulent payment disputes.

8. Service Availability

While we strive to provide timely healthcare services, availability depends on nurse schedules, location, emergencies, weather conditions, and operational requirements.

In cases where scheduling adjustments are necessary, our team will coordinate with the customer for an alternative appointment.

9. User Responsibility

Customers are responsible for reviewing the following before making payment:

Selected healthcare service.
Patient details.
Service location.
Appointment date and time.
Applicable service charges.
Contact information.

Once payment is completed, the booking will be considered confirmed according to our Terms & Conditions.

10. Acceptance of Policy

By making payment through the 24K Medical website or mobile application, you acknowledge that:

You have read this Return & Refund Policy.
You understand that all payments are final.
You agree that no refund will be provided after successful payment.
You accept all booking terms before completing the transaction.

11. Contact Us

If you have any questions regarding this policy, please contact us:

24K Medical

📞 Phone: +91 XXXXX XXXXX
📧 Email: support@24kmedical.com
📍 Address: Malviya Nagar, New Delhi, India