Privacy Policy

Effective Date: July 15, 2026

1. Information We Collect

We may collect the following information when you use our services:

• Full Name
• Mobile Number
• Email Address
• Residential Address
• Date of Birth
• Location Information (for booking nearby nurses)
• Medical Information shared by you
• Emergency Contact Details
• Payment Information (processed securely by third-party payment gateways)
• Device Information and IP Address

2. How We Use Your Information

Your information is used for the following purposes:

• Providing healthcare services.
• Booking nurses and attendants.
• Managing appointments.
• Processing payments.
• Customer support.
• Sending booking updates and notifications.
• Improving our services.
• Legal compliance.
• Fraud prevention.

3. Medical Information

Medical information shared by you is used only for providing healthcare services and assigning qualified nurses or caregivers. We do not sell or misuse your medical records.

4. Location Data

We use your live location only to:

• Find nearby nurses.
• Track nurse arrival.
• Improve emergency response.

Location access is used only with your permission.

5. Payment Information

Payments are processed securely using trusted payment providers. 24K Medical does not store your complete debit card, credit card, or banking credentials.

6. Information Sharing

We may share limited information with:

• Assigned Nurses
• Healthcare Professionals
• Payment Gateway Providers
• Government Authorities (when legally required)
• Technology Service Providers

We never sell your personal information to third parties.

7. Data Security

We use industry-standard security measures including encryption, secure servers, restricted access, and regular monitoring to protect your information.

8. Cookies

Our website may use cookies to improve user experience, remember preferences, analyze website traffic, and enhance performance.

9. User Rights

You have the right to:

• Access your information.
• Correct inaccurate information.
• Request deletion of your account.
• Withdraw consent.
• Request a copy of your data.

10. Children's Privacy

Our services are intended for adults. Information related to children is collected only with the consent of parents or legal guardians for healthcare purposes.

11. Third-Party Services

Our website and mobile application may use third-party services such as:

• Google Maps
• Firebase
• Razorpay
• WhatsApp
• Google Analytics

These providers maintain their own privacy policies.

12. Data Retention

We retain your information only as long as necessary to provide healthcare services, fulfill legal obligations, resolve disputes, and enforce agreements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us:

24K Medical

📞 Phone: +91 XXXXX XXXXX
📧 Email: support@24kmedical.com
📍 Address: Malviya Nagar, New Delhi, India

15. Consent

By accessing our website, mobile application, or booking healthcare services, you agree to the terms outlined in this Privacy Policy.